inside insync , | 2020/05/25 at 2:32pm

Inside Insync – Andrew Barrett

Today we meet:

Andrew Barrett: Business Development Manager

Time with Insync: August 2019

Previous notable time: 16 years in Sales & Account Management roles across Telecommunications & Technology.


What are your best skills for your role?

In any Business Development or Account Management role you have to be an effective communicator, leverage interpersonal skills & collaborate with others.

Throughout my career, I’ve always focused on building high value, quality relationships through understanding my clients’ business challenges, priorities & goals. It’s not about products & services, ‘It’s all about the customer’ and ensuring I understand their vision and add value where it counts.

I enjoy being able to work collaboratively with the wider team to bring together the right resources & expertise to execute on a project or initiative.


What do you like about your role?

I like that my role is dynamic and provides exposure to a diversity of industries & personalities. I get to lean on the support of a team who can help bring ideas & solutions to life.

Working in & around technology, I’m often inspired by the future with ‘what’s around the corner’ and creating new possibilities. I love being involved in the business & technology journey alongside my customers and seeing them achieve their goals.


What trends are you seeing with customers?

As we begin the road to recovery on the other side of the COVID-19, I’m seeing 2 clear distinct customer mindsets.

The first are those who have been able to react & are getting by without too much impact to business operations, albeit, now feeling the strain due to prolonged working from home arrangements. I’ve seen examples of customers who have had to rapidly roll out solutions like Microsoft Teams – however, they’re realising that after initial burst, utilisation has now dropped off after a few weeks because staff are unsure how to use it or they can’t use certain features to do their job, due to IT being locked down. These customers are now realising that in order to achieve true business adoption & utilisation with Microsoft Teams, they need to focus on addressing Governance, Security & Change Management together.     

The second are the customers who have been able to operate with very little impacts, however, looking forward they’re now reassessing their plans & strategy to deliver a full Modern Workplace experience. With more users now sitting outside the traditional enterprise network firewall, the focus is on ensuring applications and services are delivered securely whilst ensuring a quality end user experience. These customers are assessing whether the right platforms in place now and into the future to support BAU activities, like onboarding/offboard of employees and devices, who are working from home. This is driving a rethink around the way in which devices are provisioned, patched & managed. Services like Microsoft Endpoint Manager, Intune & Autopilot are able to help enable a seamless end-user experience.


What do you think about the opportunity for Microsoft Teams for customers?

Speaking from my own experience, Teams provides me with a better way of getting my work done with the ability to collaborate with colleagues, customers & partners. Any organisation can also expect to tap into the same ‘better ways of working’, provided it is done right and with a program of work supporting both the organisational change & bringing employees on the journey.

I’d like to share an example of what I feel wasn’t a great roll out, as an end-user prior to joining Insync. I recall the organisation I was working for at the time transition to Teams went something like the following; an email one Friday letting me know that on the Monday we were moving to Teams. Come Monday morning, I see a nice new app on my desktop and start receiving my IM’s in Teams. Fast forward to the end of that week, after being bombarded with requests to join this & that team and without any understanding or training on what is was all about, I found myself shutting down the app and looking for the uninstall button. I recall at the time feeling overwhelmed, exasperated & fearful and that this was just more noise on top of the 100 odd other email’s daily, I would usually receive.


Where have you used Insync core values in Insync’s everyday work life?

I had a recent interaction where a customer approached me wanting to buy a product that they thought they needed. After a conversation about how they were planning on using the product & deploying it in their environment I could see that it was not the right solution for what they were looking to do. In a respectful way, I let them know that I didn’t think it was a wise investment as it wouldn’t deliver the outcome that they were looking for and suggested they take an alternate approach. This was well received and they appreciated me looking out for them, by calling it out and being open & honest.

What do you like to do in your downtime?

I love getting outdoors, either to the beach, 4wd, camping and fishing with my family & friends.

I follow most sports, however I’d have to say I’m a passionate Formula1 fan. This means I’m usually a little slower on Monday mornings due to the fact most races are run in the northern hemisphere late on Sunday nights. I’ve been a long time Daniel Riccardo supporter & look forward to him having a competitive championship drive in the 2021 season.

As a result of COVID-19 and lack of racing on TV, I’ve taken the dive myself into the world of online sim racing with GT Sport & iRacing. My favourite tracks to race are Mt Panorama Bathurst & Circuit de Spa-Francorchamps, as they are both highly technical and challenging tracks with a high degree of risk vs reward.